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AICoach Crew Tutor

Explain the material and check understanding

The AI tutor walks learners through your training material step by step and then checks what they understood. Once they understand the material, they move straight into a roleplay on the same topic.

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TutorLive
Handling late deliveriesStep 2 of 4
Check the order and ask about the deadlineAfter apologizing, check the order and where the parcel is, then ask when the customer needs it by.
What should you say first to a customer whose delivery is late?
  • Explain the courier's situation
  • Apologize for the waitGo on to practice
  • Explain the refund process
Sample screens for illustration. The people and figures are fictional.

What you get

Tutor gets learners ready before they roleplay. The AI explains your material step by step and checks understanding with questions.

How it works

The AI drafts the explanations and questions, and your team reviews them before they go live. Every learner gets the same explanation and the same questions.

    • Refund demand after late deliveryApproved
    • Exchange request for a faulty itemIn review
    • Complaint about expired pointsDraft
    01

    Register the material

    Add the relevant part of your manual for each topic, review the AI draft and publish it.

  2. Customer service manual.pdf
    02

    Learn and answer

    Learners read each step, ask what they want to know and then answer the questions.

    1. It's three days past the date you promised. Just refund me.
    2. I'm sorry for the wait. Let me pull up your order first.
    3. You said that last time.
    03

    Move on to a roleplay

    After the topic, learners practice a matching situation by voice or text.

Sample screens for illustration. The people and figures are fictional.

The standard is set with our consultants

We agree on the competency model and rubric first, then load them into the platform. You can interpret every score against your organization's own criteria.

See consulting

FAQ

What is Tutor?

A module where the AI explains your training material step by step and checks understanding. Learners cover what they need to know before they roleplay.

Can the AI say things that are not in our material?

It is built to explain and answer only from the material you registered. When a question goes beyond that material, it says so and points the learner to the person in charge.

Who writes the questions?

The AI drafts them from your material and your team edits and approves them. Every learner answers the same approved questions.

Where do we see the results?

The admin screen shows how many learners completed each topic and the average percentage of correct answers.

What is available now?
  • Your training material explained in three to five steps
  • Answers to learner questions, drawn only from that material
  • Knowledge checks that mix multiple-choice and short-answer questions, with explanations
  • A direct link from each topic to its roleplay
  • Completion counts and the average share of correct answers for each topic
What is in development?
  • Upload PDFs and document files
  • Explanations you can listen to
  • Learning journeys that put topics in order and assign them with due dates

One platform, six modules

  1. 01DesignDesignWhere the competency model and rubric live
  2. 02PersonasVirtual customersSet customer types and how they react
  3. 03TutorAI tutorExplain the material and check understandingThis page
  4. 04PracticePractice and certificationTalk with an AI customer in real time
  5. 05AssessMeasurementSee readiness and growth across the organization
  6. 06CoachingCoachingUse assessment results to guide further practice

Shall we start with the standard?

In a demo we'll show you what kind of assessment your own service standards and training materials can support.

Get a demo