Conversation skills platform
What if you could practice a difficult customer conversation first?
AICoach Crew runs on a competency model and assessment criteria built from real cases and experience in the field. Practice with an AI customer and get feedback on what you actually said.
Finish each practice session knowing what to work on
- 01
Your standard of good service
Define good service using cases from your workplace. Use the same standard for practice and assessment.
- 02
Put the manual into practice
Explain what you learned to an AI customer. Return to the conversations you found difficult.
- 03
See the conversation behind the score
Check which words informed the assessment. Learners and managers can use the same record to plan the next practice.
Set the standard. Practice. See what changes.
The standard set in consulting lives in Design. Every other module follows it.
Talk with an AI customer in real time
Practice Learn more
A customer demanding a refund for a late delivery
Impatient and blunt
It's three days past the date you promised. Just refund me.
I'm sorry for the wait. Let me pull up your order first.
You said that last time.
Each score points to what was said
The AI compares what the learner said with the behavioral anchors, picks a level, and records the lines that support it.
- Scoring uses five behavioral levels for each competency.
- Only behavior heard in the conversation is scored. Facial expressions and other nonverbal cues are not.
- You can have human raters confirm borderline results and appeals.
- Empathy
- Issue diagnosis
- Offering a solution
- Final check
Practice the conversations your team faces
A customer demanding a refund for a late delivery
Staff handle unhappy customers at service centers, stores or contact centers.
Customer service Learn more- Empathy
- Issue diagnosis
- Offering a solution
You apologized first and checked the order.
Tell the customer up front that they can choose a refund or an exchange.
This is an illustrative screen.
Consulting
Define your assessment standard with us
We review your workplace cases and manuals to define the behaviors and levels to assess. Learning Crew consultants work with you from the start.
- Competency modelingDefine a good response as behavior you can observe
- Service process designDecide what should happen at each stage of the customer journey
- Assessment designDefine assessment items and criteria for scoring, certification and feedback
- Rollout and operationCalibrate the standard in a pilot, then run it together
Shall we start with the standard?
In a demo we'll show you what kind of assessment your own service standards and training materials can support.