About
A platform built by an HRD consulting firm
Learning Crew is an HRD consulting firm that helps companies address organizational and talent development challenges with business results in mind. We diagnose a client's problem, define the process and turn it into a manual, then design and run the training.
Why we built the platform ourselves
While writing service standards and running training, we kept hearing the same question from clients: how do we know people actually use this on the job?
A multiple-choice test only checks what people know. Human-rated roleplay varies from rater to rater and is hard to run nationwide.
AICoach Crew scores conversations against the standard the training taught. The consultants who built that standard stay involved in running the platform.
Assessment principles
- 01
We score only what is said
We don't infer emotion or read facial expressions. Only behavior confirmed in speech is scored.
- 02
We record the evidence for every score
The supporting lines and the reason for each rating are recorded and shown to the learner.
- 03
People decide the borderline cases
We design a process in which human raters review results near the passing score and any appeals.
- 04
Assessment items trace back to training
Each item names the manual clause and the training content it comes from.
Shall we start with the standard?
In a demo we'll show you what kind of assessment your own service standards and training materials can support.