DesignLive
AICoach Crew Design
Where the competency model and rubric live
Design stores the competency model, service process, assessment taxonomy and rubric agreed in consulting. We are building it so that when a standard changes, you can trace which scenarios and scoring items are affected.
| Competency | Indicators | Levels | Linked scenarios |
|---|---|---|---|
| Empathy | 4 | 5 | 6 |
| Issue diagnosis | 5 | 5 | 8 |
| Offering a solution | 4 | 5 | 7 |
| Final check | 3 | 5 | 5 |
Edit a standard and the affected scenarios and rubric items are flagged.
What you get
Design holds the competency model and rubric agreed in consulting. Scenarios, scoring and reporting all follow the standard stored here.
- EmpathyIndicators 4
- Issue diagnosisIndicators 5
- Offering a solutionIndicators 4
- Final checkIndicators 3
Competencies and indicators
Manage competency definitions, behavioral indicators and five-level anchors on one screen.
- Offering a solutionLinked scenarios 7
Edit a standard and the affected scenarios and rubric items are flagged.
Change impact
When you edit the standard, Design shows the scenarios and scoring items it affects.
- Standard v3
- Empathy5
- Issue diagnosis5
- Offering a solution5
A locked standard per round
Each assessment round keeps its own standard, so past results stay comparable.
How it works
The standard is built during consulting. Design stores it in a form the other modules can read.
- Standard v3
- Empathy5
- Issue diagnosis5
- Offering a solution5
01Register the standard
Load the competency model and rubric produced in consulting.
- Refund demand after late deliveryApproved
- Exchange request for a faulty itemIn review
- Complaint about expired pointsDraft
02Link it to scenarios
Decide which situations reveal each competency and tie them to scenarios.
- 03
Use it for scoring and reporting
Practice scores and Assess reports against the same standard.
Sample screens for illustration. The people and figures are fictional.
The standard is set with our consultants
We agree on the competency model and rubric first, then load them into the platform. You can interpret every score against your organization's own criteria.
See consultingFAQ
What is Design?
Design stores and versions your competency model, service process, assessment taxonomy and rubric. Every other module reads its standard from here.
Can we start without a competency model?
Yes. In consulting we build one with you from field cases and your existing training material.
What if we already have a competency model?
We bring it in as it is and fill in the behavioral indicators and level anchors. Most of the work is rewriting them as things you can observe in a conversation.
What happens to past results when the standard changes?
We are building Design to lock the standard for each round, so earlier results are never mixed with the revised one.
What is available now?
- Edit competency names and five-level behavioral anchors
- Add competencies and set certification criteria (pass score and the share of required responses delivered)
- Changes apply from the next scoring run
What is in development?
- Manage the taxonomy that links journey stages, situation types, response stages and observation items
- Map training content to assessment items
- Keep a change history and lock the standard for each assessment round
One platform, six modules
- 01DesignDesignWhere the competency model and rubric liveThis page
- 02PersonasVirtual customersSet customer types and how they react
- 03TutorAI tutorExplain the material and check understanding
- 04PracticePractice and certificationTalk with an AI customer in real time
- 05AssessMeasurementSee readiness and growth across the organization
- 06CoachingCoachingUse assessment results to guide further practice
Shall we start with the standard?
In a demo we'll show you what kind of assessment your own service standards and training materials can support.