CoachingLive
AICoach Crew Coaching
Use assessment results to guide further practice
Coaching recommends and assigns practice for the competencies an assessment shows to be weak. Managers get a coaching card with the scenes and questions to cover in a one-on-one.
- Explain the choice between exchange and refundOffering a solutionLevel 2
- Restate the timelineFinal checkLevel 3
What you get
Coaching keeps practice going after an assessment ends. Learners get practice aimed at their weak competencies, and managers get material for one-on-ones.
- Recommended practice this week
- Explain the choice between exchange and refundOffering a solution
- Restate the timelineFinal check
Practice aimed at the gaps
Coaching recommends and assigns practice for the competencies that scored lowest.
- EvidenceI'm sorry for the wait. Let me pull up your order first.Empathy 4: You apologized and explained the next step right away.
Practice without the pressure
Learners can practice as often as they want without scores being recorded, while receiving feedback based on the same criteria.
- Recommended practice this week
Explain the choice between exchange and refund
Restate the timeline
Practice remindersComing soon
Reminders about what to practice arrive by Kakao Alimtalk or email.
How it works
Coaching supports managers and does not replace them. The platform handles repetition and reminders, and managers use the coaching card to focus on the conversation.
- 01
Find the weak competencies
Pick the lowest-scoring competencies from Practice results.
- Recommended practice this week
- Explain the choice between exchange and refundOffering a solution
- Restate the timelineFinal check
02Assign targeted practice
Recommend scenarios that cover them and send a reminder.
- Manager coaching cardCoach them to ask what the customer wants before offering a solution.03
Managers follow up
A coaching card lists the scenes and questions to cover in a one-on-one.
Sample screens for illustration. The people and figures are fictional.
The standard is set with our consultants
We agree on the competency model and rubric first, then load them into the platform. You can interpret every score against your organization's own criteria.
See consultingFAQ
What is Coaching?
Coaching turns assessment results into further practice and one-on-ones, so learners keep practicing after training ends.
Does Coaching replace managers?
No. It handles repetition and reminders, which frees managers to spend their time on one-on-ones.
What are recommendations based on?
On the level each competency reached in Practice. Scenarios that cover the lowest levels are recommended first.
What do managers get?
A coaching card for each learner, with the scenes and questions to cover in a one-on-one.
What is available now?
- Improvement examples and per-situation feedback in the report
- Practice recommendations based on competency gaps
- Practice sessions that stay out of certification and reporting
- Coaching cards for managers
What is in development?
- Practice assignments with due dates
- Reminders for people who haven't participated, via Kakao Alimtalk or email
One platform, six modules
- 01DesignDesignWhere the competency model and rubric live
- 02PersonasVirtual customersSet customer types and how they react
- 03TutorAI tutorExplain the material and check understanding
- 04PracticePractice and certificationTalk with an AI customer in real time
- 05AssessMeasurementSee readiness and growth across the organization
- 06CoachingCoachingUse assessment results to guide further practiceThis page
Shall we start with the standard?
In a demo we'll show you what kind of assessment your own service standards and training materials can support.