MeasurementLive
AICoach Crew Assess
See readiness and growth across the organization
Assess shows participation and competency results by organizational unit. Access follows your own hierarchy, such as headquarters, region and site, so each role sees only its own scope.
- Participants128
- Certified74%
- Average level3.4
What you get
Assess shows readiness and growth across the organization. Participation, certification and competency results for people and teams sit in one place, limited by role.
- Participants128
- Certified74%
- Average level3.4
Participation and certification
See participation and certification rates by team to know who is ready.
- Offering a solution
Skill trends
See competency averages for each assessment round and the change from the previous one.
- Assessment reportCertified
- Empathy
- Issue diagnosis
- Offering a solution
- Final check
Scored on one rubric
Results are aggregated using your organization's criteria, so you can compare individuals and teams on the same basis.
How it works
Results are grouped by the competencies and situation types set in Design. Each manager sees the teams and people within their scope.
- Standard v3
- Empathy5
- Issue diagnosis5
- Offering a solution5
01Define the skills
Set the rubric and certification criteria so all assessment results use the same standard.
- Certification rate by team02
Track progress
See participation and competency averages by person, team and region.
- Offering a solution03
Connect to outcomesComing soon
Set results beside business metrics such as customer satisfaction or sales.
Sample screens for illustration. The people and figures are fictional.
The standard is set with our consultants
We agree on the competency model and rubric first, then load them into the platform. You can interpret every score against your organization's own criteria.
See consultingFAQ
What is Assess?
Assess shows participation and competency results by organizational unit, including certification status, competency averages, and each person's history and reports.
Who can see what?
Access follows your hierarchy. Managers see only the teams and people within their scope.
How do we find skill gaps?
Compare competency averages across teams. The lowest ones are the first topics for the next round of training.
Can reports be exported?
Assessment reports can be saved as PDF, and results for each learner can be downloaded as CSV.
What is available now?
- Participation, certification status and competency averages
- Competency levels by organizational unit and the competencies to address first
- Competency trends across assessment rounds
- Individual history and assessment reports, with PDF export
- Results download as CSV
- Viewing scope limited by role
What is in development?
- Individual growth trends and top performers
- Links to business metrics such as customer satisfaction or sales
One platform, six modules
- 01DesignDesignWhere the competency model and rubric live
- 02PersonasVirtual customersSet customer types and how they react
- 03TutorAI tutorExplain the material and check understanding
- 04PracticePractice and certificationTalk with an AI customer in real time
- 05AssessMeasurementSee readiness and growth across the organizationThis page
- 06CoachingCoachingUse assessment results to guide further practice
Shall we start with the standard?
In a demo we'll show you what kind of assessment your own service standards and training materials can support.