Terms of Use

• A client is a company or institution that has signed a service agreement with the Company.
• A user is an administrator, reviewer or learner whose account was issued by a client, or a visitor to the website.
• Content means the competency standards, scenarios and training materials a client registers, and users' conversation records and scores.

Where a service agreement between the Company and a client differs from these terms, the agreement applies first.

The Company may revise these terms within the law. We post changes 7 days before they take effect, or 30 days before if a change is unfavorable to users.

The Company provides the features below. Which of them a client can use depends on its agreement and settings.

• Managing competency models and assessment standards
• Voice or text roleplay with virtual customers, AI scoring and reports
• AI Tutor lessons, practice and assignments, reviewer checks and appeals
• Attempt status and result summaries

Clients issue and manage accounts. You may not share or hand over your account or password.

If you learn that your account has been used by someone else, tell your client administrator or the Company right away.

• Take an assessment with someone else's account or on someone else's behalf
• Take assessment scenarios or scoring standards outside the Service
• Reverse engineer the Service or disrupt it with automated mass access
• Enter content that breaks the law or infringes others' rights

AI scores and feedback come from analyzing conversation records against the client's standards. The Company works to keep them accurate, but AI output can contain errors.

Each client decides whether to use scores for HR or certification decisions. Where a client has turned on reviewer checks and appeals, learners can appeal a result.

The Company owns the copyright and other intellectual property in the Service and the website.

Clients own the content they register. The Company handles it only as far as needed to provide the Service and manage its quality.

The Company may pause the Service for maintenance, equipment failure or an outage at an external AI provider. We give notice in advance when we can.

The Company is not liable for damage caused by natural disasters, outages at external services or a user's own fault, except where the Company acted intentionally or with gross negligence.

The scope of damages between a client and the Company is set in the service agreement.

These terms are governed by the laws of the Republic of Korea. Disputes are handled by the court with jurisdiction over the Company's head office.

Learning Crew Inc., info@learning-crew.com, +82-2-6914-9353