Virtual customersLive
AICoach Crew Personas
Set customer types and how they react
This module sets each AI customer's temperament and emotional reactions. In the same situation an impatient customer and a detail-oriented one respond differently, and both change their attitude depending on how the learner handles them.
Impatient and bluntWants the answer first
MeticulousChecks evidence and rules
QuietDoesn't raise complaints unprompted
UpsetWants action, not apologies
First-time customerNew to the terms and steps
Long-time customerCompares with past experience
What you get
Personas are the AI customers learners practice with. Each has a role, a temperament and hidden needs, modeled on the customers your team really meets.
- MeticulousChecks evidence and rulesEmotional intensityCustomer service manual.pdf
Customers like the real ones
Built from your training content and service cases, so they sound like your customers.
- UpsetListening
Voice and text
Learners talk by voice or type in a chat. Certification runs by voice, and practice works in both formats.
- Voice roleplay
Run it anywhereComing soon
Start a roleplay straight from your LMS or company portal.
How it works
Each scenario's persona has a customer background, hidden needs and reaction rules. Your team sets these in the editor, or Learning Crew registers them from your material.
- Impatient and bluntWants the answer first
- MeticulousChecks evidence and rules
- QuietDoesn't raise complaints unprompted
01Set the role
Choose the types your team meets most, such as the impatient customer or the detail-oriented one.
- Impatient and blunt
- Meticulous
- Quiet
02Tune temperament and objections
Set emotional intensity, hidden needs and how the customer reacts to each response.
- Voice roleplayA customer demanding a refund for a late deliveryImpatient and blunt03
Place it in a roleplay
The customer appears in a Practice scenario.
Sample screens for illustration. The people and figures are fictional.
The standard is set with our consultants
We agree on the competency model and rubric first, then load them into the platform. You can interpret every score against your organization's own criteria.
See consultingFAQ
What are Personas?
They are the virtual customers learners face in a roleplay. Each has a temperament, emotional reactions and hidden needs, so it responds like a real customer.
How are personas built?
We define customer types from your training material and service cases, then set the background and reaction rules for each scenario.
Can one situation use different customers?
Yes. In the same situation, an impatient customer and a detail-oriented one respond differently.
Can our team edit personas?
Yes. Change the customer background, emotional intensity, traits and reaction rules in the editor, and they apply from the next conversation.
What is available now?
- Customer types matched to your training content
- Customer background, hidden needs and reaction rules for each scenario
- An editor where your team registers and edits scenarios and AI customers
- Two conversation formats, voice and text
What is in development?
- Tone and objections extracted from real customer feedback
- Launch from your LMS or company portal
One platform, six modules
- 01DesignDesignWhere the competency model and rubric live
- 02PersonasVirtual customersSet customer types and how they reactThis page
- 03TutorAI tutorExplain the material and check understanding
- 04PracticePractice and certificationTalk with an AI customer in real time
- 05AssessMeasurementSee readiness and growth across the organization
- 06CoachingCoachingUse assessment results to guide further practice
Shall we start with the standard?
In a demo we'll show you what kind of assessment your own service standards and training materials can support.