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Practice and certificationLive

AICoach Crew Practice

Talk with an AI customer in real time

Learners sign in on the web and talk with an AI customer by voice. Afterwards they get a report with a level for each competency, the lines that support it, and examples of what to say instead.

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A customer demanding a refund for a late delivery
Impatient and blunt
03:12ListeningEnd conversation
Sample screens for illustration. The people and figures are fictional.

What you get

In Practice, learners rehearse and get certified by talking with an AI customer by voice. The customer speaks from your real service situations, and each conversation is scored on your rubric.

How it works

Learners sign in and take an assessment whenever it suits them. Managers don't have to schedule sessions or play the customer, and everyone is assessed against the same standard.

    • Impatient and bluntWants the answer first
    • MeticulousChecks evidence and rules
    • QuietDoesn't raise complaints unprompted
    01

    Review the situation and customer

    Read the briefing for a situation your team actually faces.

    1. It's three days past the date you promised. Just refund me.
    2. I'm sorry for the wait. Let me pull up your order first.
    3. You said that last time.
    02

    Have a real conversation

    Respond by voice and handle objections and changing emotions as they come.

    • Empathy80%
    • Issue diagnosis60%
    • Offering a solution40%
    • Final check80%
    03

    Get scored on your rubric

    See a five-level result for each competency, the lines behind it and examples of what to say instead.

Sample screens for illustration. The people and figures are fictional.

The standard is set with our consultants

We agree on the competency model and rubric first, then load them into the platform. You can interpret every score against your organization's own criteria.

See consulting

FAQ

What is Practice?

Practice lets learners rehearse and be assessed by talking with an AI customer by voice. Scenarios and scoring are built around your own service standard.

What devices does it run on?

It runs in a desktop or mobile web browser. There is nothing to install, and a microphone is all you need.

How is scoring done?

Each competency gets one of five levels on the rubric we set with you. The lines that support each level are recorded, so learners and managers can see the reasoning.

How is certification decided?

By the pass score and the share of required responses delivered. Both are set when the assessment framework is designed.

Can scenarios be based on our own situations?

Yes. Your team can register them in the editor, or Learning Crew can develop and register them from your manuals and customer feedback.

What is available now?
  • Runs in a desktop or mobile browser with nothing to install
  • Real-time voice conversation with a customer who reacts to what the learner says
  • A session flow of briefing, conversation and feedback for each situation
  • Five-level scoring for each competency, with the supporting lines recorded
  • Certification based on the pass score and the share of required responses delivered
  • Self-directed practice where learners pick a situation and use voice or text
What is in development?
  • Practice again from the moment that went wrong
  • Scene-by-scene review with model answers and speech habit analysis

One platform, six modules

  1. 01DesignDesignWhere the competency model and rubric live
  2. 02PersonasVirtual customersSet customer types and how they react
  3. 03TutorAI tutorExplain the material and check understanding
  4. 04PracticePractice and certificationTalk with an AI customer in real timeThis page
  5. 05AssessMeasurementSee readiness and growth across the organization
  6. 06CoachingCoachingUse assessment results to guide further practice

Shall we start with the standard?

In a demo we'll show you what kind of assessment your own service standards and training materials can support.

Get a demo